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HUGS (Hardship Utility Grant Scheme)

HUGS provides one off grants to help Western Australians experiencing financial hardship and pay their electricity, water or gas bills providing up to $581 (or $962 for those living above the 26th Parallel).

Financial counselling has been reintroduced into the HUGS process. Commonwealth concession card holders will continue to access HUGS directly through their utility providers, whilst non-concession card holders will be required to receive financial counselling to be eligible to receive HUGS grants.


Name: Department for Child Protection & Family Support
Phone: 9222 2555

How to Apply

Customers should discuss their situation with the relevant utility provider. For eligible clients, utility providers will apply for a HUGS Grant and may refer clients to a free financial counselling service for further support.

Synergy 13 13 53
Horizon Power 1800 267 926 
Water Corporation 13 13 85 
Alinta Energy 13 13 58 
Kleenheat Gas 13 21 80  
Busselton Water 9781 0500 
Aqwest 9780 9500
Esperance Gas Distribution Company 9072 1422
Financial Counsellors Association of WA Helpline 1800 007 007


At the time of the application you must be:

  • a residential customer;
  • assessed by the utility provider as experiencing financial hardship as defined in their hardship policy; and
  • unable to pay a current bill or have had their service disconnected or restricted.
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