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HUGS (Hardship Utility Grant Scheme)

The Hardship Utilities Grant Scheme provides one off grants to help Western Australians experiencing financial hardship who are at risk of having their utilities disconnected. Eligible applicants are limited to $581 (or $962 for those living above north of the 26th Parallel).


Name: Department of Communities
Phone: 9222 2555

How to Apply

Customers will need to discuss their situation with their relevant utility provider. For eligible clients, utility providers will apply for a HUGS Grant and may refer clients to a financial counselling service for further support and assessment of HUGS eligibility.

Synergy 13 13 53
Horizon Power 1800 267 926 
Water Corporation 13 13 85 
Alinta Energy 13 13 58 
Kleenheat 13 21 80  
Busselton Water 9781 0500 
Aqwest 9780 9500
Esperance Gas Distribution Company 9072 1422
Financial Counsellors Association of WA Helpline 1800 007 007


At the time of the application you must be:

  • a residential customer;
  • assessed by the utility provider as experiencing financial hardship as defined in their hardship policy; and
  • unable to pay a current bill or have had their service disconnected or restricted.
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