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HUGS (Hardship Utility Grant Scheme)

Grants to help Western Australians experiencing financial hardship pay their electricity, water or gas bills.


Name: HUGS (Hardship Utility Grant Scheme) - Department for Child Protection and Family
Phone: 9222 2739

How to Apply

Customers should discuss their situation with the relevant utility provider. For eligible clients, utility providers will either apply for a Normal HUGS Grant, or refer them to a free financial counselling service for an assessment and HUGS application.

Synergy 13 13 53
Horizon Power 1800 267 926 
Water Corporation 13 13 85 
Alinta Energy 13 13 58 
Kleenheat Gas 13 21 80  
Busselton Water 9781 0500 
Aqwest 9780 9500
Esperance Gas Distribution Company 9072 1422
Financial Counsellors Association of WA Helpline 1800 007 007


At the time of the application you must be:

  • a residential customer;
  • assessed by the utility provider as experiencing financial hardship as defined in their hardship policy; and
  • unable to pay a current bill or have had their service disconnected or restricted.
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