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HUGS (Hardship Utility Grant Scheme)

Grants to assist individuals having difficulty paying their electricity, water or gas bills who have or are at risk of having their supply disconnected or restricted. The total allowable grant is only accessible once per year. The amount of the grant varies according to geographical location ie (north of 26th parallel or south of 26th parallel)


Name: HUGS (Hardship Utility Grant Scheme) Department for Child Protection HUGS unit
Phone: 9222 2739

How to Apply

Individuals should contact their utility provider to discuss their situation. If eligible for HUGS assistance, you may be able to receive a grant directly from your utility provider or alternatively you may be referred to a free financial counselling service in your area.

Synergy 13 13 53
Horizon Power 1800 267 926 
Alinta Energy 13 13 58 
Water Corporation 13 13 85 
Busselton Water 9781 5000 
WorleyParsons Asset Management 9072 1422
Aqwest 9780 9500 
Financial Counsellors Association of WA Helpline 1800 007 007


Residential customers assessed as being in financial stress and having difficulty in paying their utility bills.

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